![]() If you have any questions on how to return your item to us, contact us. However, you will be responsible for the cost of returning the item to us. Products returned by you within the seven-day cooling-off period will be refunded in full, including the cost of sending the item to you. ![]() Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. You will receive the credit within a certain amount of days, depending on your card issuer's policies. Record ideas and sketches on the move with this beautifully bound journal from Seawhite. ![]() If your return is approved, we will initiate an immediate exchange or refund to your credit card (or original method of payment). Once we have received your item and inspected it we will contact you. Your item needs to have the receipt or proof of purchase. Your item must be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. You have 28 calendar days to return an item from the date you received it. Please contact us by phone or email on This is so one of our staff can determine whether you would like to return the product for a refund or exchange the product. Please contact us to discuss this prior to return of goods.We hope you are very happy with every purchase from Pegasus Art however if you are not entirely satisfied we are here to help. Payment for this will be made to our bank account number which will be provided when you contact us to arrange return.Īlternatively, customers may exchange goods instore within the specified timeframe. Please note: Shipping costs associated with return of non-faulty goods are the responsibility of the customer, as is the cost of replacement item(s) (if relevant). We will email you (the customer) a return shipping ticket and provide you with a phone number for our carrier to arrange collection.email us at: to discuss return of goods.If you want to return goods because you have changed your mind: At our discretion we will exchange goods or provide credit vouchers to the value of the original purchase providing the goods are returned within 30 days and in the original state they were sold to you. For these items the cost of return shipping shall be the responsibility of the customer. Goods returned which are not faulty may be exchanged at our discretion but not refunded. Returns procedure for goods which are not faulty: The cost of return and/or replacement of faulty or incorrectly supplied goods will be our responsibility. Pack the goods you are returning using the original packaging and attach the shipping ticket sent to you.When we have authorized the return of the faulty or incorrect goods we will email you (the customer) a return shipping ticket and provide you with a phone number for our carrier to arrange collection.Fill out the returns form provided with your purchase.Returns procedure for faulty or incorrectly supplied goods: ![]() Please contact us for further instructions and we will do our best to resolve the problem as soon as possible.įaulty or incorrectly supplied goods will be replaced or repaired in the first instance or refunded if no replacement or suitable exchange is available. ![]() If your goods have been damaged during delivery, please keep the packaging in which the goods were delivered in case the courier company needs to inspect it or we request a photo to be sent. If any defect is found, then we shall repair or replace the goods, and refund the full cost of returning the goods. The goods must be returned to us as soon as any defect is discovered but no later than 30 days from receipt by you. If you do not tell us of any defect or problem within 14 days or receipt of the goods, we shall assume that you have accepted them. Please examine the goods received from us immediately after you receive them. If the goods received are faulty we will meet our obligations under the Consumer Guarantees Act 1993. We do not provide a refund because you have changed your mind so please choose carefully. ![]()
0 Comments
Leave a Reply. |